Frequently Asked Questions

Cleanser

No matter what you wipe with, you should always choose a brand that’s pH-balanced and free of fragrances, alcohol, parabens, and sulfates. You’ll thank us later. Our formula is made in the USA, and every ingredient we use in Fohm is gentle, safe, and well-rated by the EWG’s Skin Deep database

Ingredients: Water, Sodium Lauroyl Methyl Isethionate (coconut derived), Hamamelis Virginiana, (Witch Hazel) Extract, Glycerin, Aloe Barbadensis Leaf Juice, Algae Extract, Gluconolactone, Polysorbate 20, Glycyrrhiza Glabra (Licorice) Root Extract, Camellia Sinensis (Green Tea) Leaf Extract, Avena Sativa (Oat) Kernel Extract, Chamomilla Recutita (Chamomile) Flower Extract, Sodium Benzoate, Lauryl Glucoside, Citric Acid

We would have a pretty crappy business if we made people’s toilet paper crumble in their cracks. Fohm uses a high-viscosity foam that sits on top of your toilet paper — preserving its integrity and your dignity. The result feels just like using a wet wipe. Your butt will not even notice.

Yes! Fohm uses the toilet paper you're already flushing—eliminating the need for non-woven based wipes, which is what can cause septic damage. The cleansing fluid is biodegradable and not antibacterial, so it does not interfere with your septic tank’s functionality.

Our cleanser is a no rinse formula, just like a baby wipe or flushable wipe - so it doesn't need to be rinsed off. However we do recommend wiping it off with a piece of dry TP, so you don’t leave the bathroom with a damp tush.

Dispenser Kit

Not to fear! Check out the Setup Video.

It works perfectly with any smooth surface like painted wall, tile & laminate. We just don’t recommend it for wallpaper.

We’ve made it easy to replenish your Dispenser Kit with cartridges that pop in and out. Cleanser Refill Packs are sold as a pack of 2 cartridges.

You can also sign up for a Clean Butt Replenishment subscription, which includes 2 cartridges plus 47 rolls of toilet paper.

Looking for Toilet Top Refills for your older Toilet Top Dispenser? You can find those refills right here.

Absolutely. Our refill cartridges are made from PETG plastic, which is considered one of the easiest plastics to recycle and is accepted by all curbside recycling programs.

The Refill Packs use ~2 oz of plastic, and replace about 15 pounds of wet wipes. Additionally, all of our shipping supplies and packaging are plastic-free.

The charger is your standard Micro USB cable. It’s the same type of charger used for a Kindle or Roku stick. Just search Micro USB on Amazon and you should be able to find a replacement charger for a few bucks.

The dispenser turns off while charging! So first, make sure you’ve unplugged your dispenser after charging. Then, turn the dispenser back on by pressing the power button for 3 seconds.

Still not working? Not to fear, we're here to help. Please send us an email at hello@getfohm.com so our customer service team can help you.

Shipping

Shipping is FREE! Orders will arrive in 3-6 business days after leaving our warehouse in California or Pennsylvania.

Orders typically ship within 1-2 business days of the order date.

Return shipping is always free (we send you a prepaid shipping label).

You can track your order via the tracking # that you’ll receive via email after it ships.

Orders typically ship within 1-2 business days of the order date.

We currently only ship within the contiguous United States. 

We ship from our warehouses in California and Pennsylvania.

Shipping carriers occasionally mark packages as “delivered” before they’re dropped off. If you still haven’t received your package within 48 hours, let us know by emailing hello@getfohm.com.

Orders & Returns

Of course! We’ll send you an email 2 days before your subscription renews. You can make changes or cancel anytime before your order ships.

You can easily make changes to your subscription by logging into your Account Page. Click “Manage Subscriptions” and from there, you can edit the date of your next order, change the frequency of your refills, or you can cancel your subscription. If you find that you don’t have an account, follow the steps in the next section.

You can easily log in to your account by following this link:

https://fohm.co/account/login

If you find that you do not yet have an account but you’ve subscribed to refills, simply create a new account using the same email address you used to place your first order. You can create an account by following this link:

https://fohm.co/account/register

If you try Fohm and don't absolutely love it, we offer a full refund within 30 days of your order delivery date. We’ll even email you a pre-paid shipping label to use.

To initiate a return, just email hello@getfohm.com and let us know you'd like to start the return process.

To initiate a return, just email us at hello@getfohm.com and let us know you'd like to start the return process.