Not to fear! Check out the Setup Video.
The Bathroom Kit
It works perfectly with any smooth surface like painted wall, tile & laminate. We just don’t recommend it for wallpaper.
We’ve made it easy to replenish your Bathroom Kit with cartridges that pop in and out. Refill Packs are sold as a bundle of 3 cartridges for $38 (or $36 on subscription). On average, these last 2 people for 10 months, which works out to less than $1 per week.
Refill Packs on subscription ship 6 weeks after your Bathroom Kit purchase, and then every 6 or 10 months after that, depending on the option you choose during checkout. We recommend refills every 6 months for 3-4 users, or every 10 months for 1-2 users.
Absolutely. Our refill cartridges are made from PET plastic—the most recyclable kind!
The charger is your standard Micro USB cable. It’s the same type of charger used for a Kindle, Android phone, or Roku stick. Just search Micro USB on Amazon and you should be able to find a replacement charger for a few bucks.
First, make sure you’ve unplugged your dispenser after charging. Then, make sure you turn the dispenser back on by pressing the power button for 3 seconds.
No matter what you wipe with, you should always choose a brand that’s pH-balanced and free of fragrances, alcohol, parabens, and sulfates. You’ll thank us later. Our formula is made in the USA, and every ingredient we use in Fohm is gentle, safe, and well-rated by the EWG’s Skin Deep database.
Ingredients: Water, Sodium Lauroyl Methyl Isethionate (coconut derived), Hamamelis Virginiana, (Witch Hazel) Extract, Glycerin, Aloe Barbadensis Leaf Juice, Algae Extract, Gluconolactone, Polysorbate 20, Glycyrrhiza Glabra (Licorice) Root Extract, Camellia Sinensis (Green Tea) Leaf Extract, Avena Sativa (Oat) Kernel Extract, Chamomilla Recutita (Chamomile) Flower Extract, Sodium Benzoate, Lauryl Glucoside, Citric Acid
We would have a pretty crappy business if we made people’s toilet paper crumble in their cracks. Fohm uses a high-viscosity foam that sits on top of your toilet paper — preserving its integrity and your dignity. The result feels just like using a wet wipe. Your butt will not even notice.
Our cleanser is a no rinse formula, just like a baby wipe or flushable wipe - so it doesn't need to be rinsed off. However we do recommend wiping it off with a piece of dry TP, so you don’t leave the bathroom with a damp tush.
You can subscribe to our email list for a free shipping code to use on your first order. Otherwise, we offer a flat rate of $4.99 for our standard shipping, and there are additional options shown at checkout. For refill orders, shipping is always free.
Orders typically ship within 1 business day of the order date.
Orders typically arrive in 2-4 business days after being shipped. You can track your order via the tracking # that you’ll receive via email after it ships. You can also use the self service chat feature on the bottom right hand corner of the site and follow the prompts for the “track an order” option.
We currently only ship within the USA.
We ship from Massachusetts and California.
The USPS occasionally marks packages as “delivered” before they’re dropped off. If you still haven’t received your package by the end of the day, let us know via the chat bubble or by emailing firstname.lastname@example.org.
Orders & Returns
Of course! We’ll send you an email 2 days before your subscription renews. You can make changes or cancel anytime before your order ships.
You can easily make changes to your subscription by logging into your Account Page. Click “Manage Subscriptions” and from there, you can edit the date of your next order, change the frequency of your refills, or you can cancel your subscription. If you find that you don’t have an account, follow the steps in the next section.
You can easily log in to your account by following this link:
If you find that you do not yet have an account but you’ve subscribed to refills, simply create a new account using the same email address you used to place your first order. You can create an account by following this link:
We offer a full refund within 30 days—no questions asked. We’ll even email you a pre-paid shipping label to use.
To initiate a return, just email email@example.com or chat us in the bubble in the bottom right corner of your screen.